Our reception team is available for you 24h. For any requests please contact (Tel. 190).

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Check-in time is 3:00 p.m. and check-out time is 12:00 p.m. (noon). Do not hesitate to call the reception if you wish to check out at a later time. An extra charge may apply (Tel. 190).

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​You can connect to the W-LAN network "Mondial" free of charge via the provider M3-Connect.

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If you need an extra bed or bed linen, please contact our reception team (Tel. 190).

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You will find a price list and laundry bags in the wardrobe of your room. Please contact our reception for more information or a pick-up service (Tel. 190).

workday:

before 9:00 a.m.

return on the same day, until 18:00 p.m.

after 9:00 a.m.

Return on the following day, until

18:00 p.m.

Express service: only on request!

Sundays and holidays: no cleaning of the laundry

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A cooler for your drinks is located in the wardrobe. A wide range of drinks and snacks can be found around the clock in our shop in the lobby.

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You need allergic bed line please contact ourreception team (Tel. 190).

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You need a bathrobe or slippers please contact our reception team (Tel. 190).

​Bathrobes and slippers are also available free of charge in the sauna area.

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We offer our ironing service daily from:8:30 a.m. to 09:00 p.m.

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Upon request, we will be happy to bring an ironing board and iron to your  room. Please contact ourreception team (Tel. 190).

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We offer a large selection of hygiene products (Shaving kit or toothbrush) at the reception or you can buy more products in our shop in the lobby (Tel. 190).

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Please contact the reception for your personal wake-up call (Tel. 190).

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Rooms are cleaned between 8:30 a.m. and 4:00 p.m. If you want your room cleaned at a specific time, please contact the reception (Tel. 190).

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Please contact our reception team.(Tel. 190).

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Your key card is encoded until 12:00 p.m. (noon) of your departure day. Please note that you will require a new card when extending your stay with us (Tel. 190).

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Our reception team will be happy to take your advance orders (Tel. 190).

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You need a transfer to the airport ? Our reception team will be happy to take your advance orders (Tel. 190).

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If you forgot your charging cable or adapter, contact reception (Tel. 190).

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The mineral water bottle on the table or in the minibar is renewed daily for free.

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You can leave your luggage at the reception and explore the city without carrying cumbersome bags.

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In case of non-compliance with the smoking ban, we reserve the right to charge cleaning costs amounting to €250.

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We respect your wish for privacy if you do hang a "Do Not Disturb" sign in front of the door.

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Pets are allowed in the hotel, at an additional charge of 20 Euro per day.

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Use our vouchers to decide the amount of your gift yourself or choose from our gift ideas such as an overnight stay or a menu in our Restaurant Mondial 1516.(Tel. 190).

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The central station with city train, metro and bus stops is located within walking distance from the hotel. Please contact the concierge desk for timetables and ticket prices (Tel. 523).

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Reception (Tel. 190)

Room service (Tel. 532)

Concierge (Tel. 523)

Housekeeping (Tel. 407)

Restaurant “5th Season” (Tel. 532)

Restaurant ”Mondial 1516“ (Tel. 530)

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In case of fire, please contact the reception immediately. Please refer to the ‘Emergency & security’ section in this directory (Tel. 190).

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Accident / Doctor: Please call the reception (Tel. 190).

Pharmacy / Medication: Please call the reception (Tel. 190).

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For your own safety and information, please find an emergency floor plan on your room door, indicating the location of emergency exits.

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Environment | Green key certification  

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